Shipping & Delivery Policy

Operated by: PIXELFORGE STUDIOS PRIVATE LIMITED

Welcome to GentAura. We’re committed to delivering your orders quickly, safely, and efficiently. We understand how important fast and secure delivery is to your shopping experience, and we’re here to make it seamless.

1. Order Processing Time

Once your order is placed, our team immediately begins processing it.

• Processing Time: 1–2 business days
• Includes payment verification and secure packaging

2. Shipping Methods & Estimated Delivery Time

• Standard Shipping: 7–10 business days
• Expedited Shipping: 4–5 business days (charges shown at checkout)
• Express Shipping: 2–3 business days (charges shown at checkout)
• Availability may vary based on location and order size

3. Order Tracking

Once your order is dispatched, you will receive an email with:

• Tracking number
• Tracking link to monitor shipment in real-time
• You can also track via My Account → My Orders

4. Shipping Charges

• Calculated based on delivery location and selected method
• Transparent pricing shown at checkout before payment

5. Delivery Partners

We partner with trusted courier services to ensure:

• Secure handling of packages
• Safe and timely delivery
• Products delivered in excellent condition

6. Delivery Support

Have questions about your shipment? Our support team is happy to help.